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Mobilising Success: 3 ways Distributed Workforces can Revolutionise Payments

Nov 20, 2023

In today's dynamic business landscape, the role of mobile workforces is becoming increasingly pivotal. These teams, armed with mobile devices and innovative technologies, can revolutionise traditional operational processes. In this blog post, we'll explore three key ways mobile workforces can improve operations, driving efficiency, flexibility, and overall success.


1. Streamlining Payment Processes


Mobile workforces equipped with portable payment devices empower businesses to accept payments anywhere, providing convenience to customers and increasing sales opportunities. Whether at a client's location, a trade show, or a pop-up event, the ability to process payments on the spot is a game-changer. Mobile payment solutions integrated with backend systems like Adelante’s ConnectPay minimise the risk of errors associated with manual data entry. Real-time transaction processing not only reduces the chances of payment discrepancies but also enhances the accuracy of financial records.


2. Optimising Reporting


With mobile devices, field employees can capture and input data in real-time. This immediacy ensures that businesses have access to up-to-date information. With a centralised reporting portal, you improve visibility for every member of your team, whether they’re on-the-go or at the office, allowing them to view data in real time, work more efficiently, address issues promptly and standardise best practices across the entire organisation.


3. Elevating Customer Experience


Whether it's in-home services, deliveries, or consultations, mobile workforces enhance the convenience of service delivery. Customers appreciate the flexibility and efficiency of businesses that can bring their offerings directly to their doorstep. With one centralised portal, every team member has access to the most up-to-date information and a standard set of payment options so that customer queries can be dealt with quickly.


Mobile workforces that embrace mobile payment solutions designed for their unique setups are better positioned to thrive in an ever-evolving marketplace. Embrace the power of ConnectPay to unlock new levels of efficiency, accuracy, and customer satisfaction in your operations.


To find out more about how Adelante can support your mobile workforce, get in touch.

How to successfully introduce new technology into your franchise business

20 Feb, 2024
Introducing new technology into a business with a mobile workforce requires more than just installing software. Here’s our nine-step plan to successfully embed new technology into your business. Develop a technology adoption plan Your adoption plan should include the business strategy, areas of focus, the goals that need to be achieved, measurable targets and timescales. Provide training and support In order for technology to be adopted successfully, training and support must be provided. Consider whether you have the expertise internally or need external support, and identify groups that have specific needs. Remember, this should not be a one-off – training should be ongoing to ensure people are confident in using the new platform in the way you need them to use it. Customise technology to match requirements All technology should be customised to your business’s processes and ways of working – however, many platforms come with built-in best practices that are accepted industry standard, so check out what’s included before customising to your existing processes. Integrate systems What current systems do you use, and how can they be integrated with your new platforms? By integrating systems, you can streamline processes even further, reducing manual input and gaining significant efficiencies. Establish protocols and procedures This is essential to establish at the outset when new platforms are being implemented. By establishing who should do what, how and when, you can set firm guidelines and expectations. Assess and optimise It’s only when your teams are fully utilising your new systems that you can assess how it’s working in reality for the business. Opportunities for enhancements and improvements will become evident, and it’s important you’re open-minded to this, in addition to a formal process to collect ideas, assess potential, review and implement new ideas. Ensure security measures Cybersecurity is essential for any company, and new software increases the need for cybersecurity training internally – after all, human error is responsible for many cyber breaches. Internally, it’s important to ensure the software is kept up to date, with patches and updates installed when available to minimise risk. Monitor usage and adoption rates For any software to be successful, it’s imperative that people use it! It might sound obvious, but a ‘set-and-forget’ implementation process is unlikely to bring success. By monitoring usage and adoption, you can identify not only individuals who need additional support and encouragement but also those who can be advocates internally and help lead others. Mobile accessibility For dispersed teams, the ability to access platforms on the go is essential for a successful implementation and adoption. Ensure the use of the mobile app or browser is included in the training, and encourage teams to download and install it on their devices to ensure data and information is flowing through the business in real time.

Enhancing mobile workforce efficiency: technology solutions for mobile franchises

06 Feb, 2024
When you’re in the franchise business, the systems and technology you put in place are critical to success. They help you operate efficiently and effectively, streamline processes, reduce roadblocks and – hopefully – enhance profitability. For franchises that have mobile workforces , robust tech solutions are incredibly important, and can seriously enhance day-to-day operations. Cloud-based collaboration tools Collaboration tools are a foundational part of many businesses’ tech stack today, and there are a number of cloud-based solutions that help streamline processes and keep businesses moving. Platforms such as Google Workspace , Slack , Monday.com , Asana and Trello are among the market leaders here, all accessible on the go and updated in real time. Mobile project management apps Similar to collaboration tools, mobile project management apps enable projects to run smoothly and be updated by people, wherever they’re working from – ideal for dispersed teams. In addition to some of the names mentioned above, Jira , ClickUp , Smartsheet , Eworks , Oracle NetSuite , and Basecamp are popular choices here. Mobile payments solutions Being able to take payments on the go wherever you are – and having those payments registered in a centralised system in real-time – is essential for businesses that manage a diverse range of income streams. Adelante , and our parent company ClearCourse’s ClearDebit and ClearAccept brands, all offer payment solutions that help businesses manage payments effectively and deliver an exceptional payments experience for customers. Collaborative note-taking apps Note-taking apps are increasingly important for teams working collaboratively, enabling multiple people to contribute ideas, comments, and work on project plans at the same time. Popular choices here are Apple’s Notes app , Joplin , Evernote , Eworks, Dropbox Paper , and Microsoft OneNote . Task automation software Task automation software can automate manual tasks, as well as help different platforms speak to each other, triggering actions in one when an event happens in another. Popular names here include Zapier , Microsoft Power Automate , Jira , ClickUp and Integrify .
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