Adelante logo

Mastering franchise finances: 10 tips for seamless payment processing

Nov 20, 2023

As a franchise owner, managing payments effectively is crucial for the success and growth of your business. From providing a smooth customer experience to ensuring accurate financial records, navigating the world of payments can be a complex task. 


Here we share our top 10 tips for taking payments, helping you streamline your financial processes and enhance customer satisfaction.


Choose a reliable payment processor


Selecting a trustworthy payment processor is the foundation of seamless transactions. A secure, efficient, and scalable solution is key. Our internal payment payment gateway and award-finalist acquirer means you can get everything in one place. 


Implement contactless payment options


Contactless payments are now a customer expectation, with mobile wallets increasingly common. Thanks to our range of payment solutions, you can provide customers with the ability to make quick and secure payments, enhancing convenience and reducing transaction times.


Ensure PCI compliance


Protecting your customers' sensitive information is paramount, both from a regulatory perspective as well protecting your brand reputation. Ensure that your payment processing system complies with Payment Card Industry Data Security Standard (PCI DSS) requirements. This not only safeguards your customers, but also protects your franchise from potential legal and financial repercussions.


Make sure it works for your business set-up 


Every business has different needs, and it’s important to partner with a provider that understands your unique challenges. If you have a physical site, then an integrated solution is fundamental to streamlined operations. Distributed, on-the-go teams, meanwhile, require mobile payment methods and centralised management and reporting tools.


Offer subscription and recurring billing


If appropriate to your business, subscriptions or recurring payments can create a predictable revenue stream and enhance customer loyalty by simplifying the purchasing process for repeat customers.


Utilise e-commerce platforms 


If your franchise operates online, it’s essential to invest in a robust e-commerce platform. This expands your reach, allowing customers to make purchases from the comfort of their homes, through an online payment system that is secure and user-friendly. Our providers of choice are EKM and Sellerdeck. 


Implement a gift card programme 


Introduce gift card programmes to boost sales and attract new customers. Gift cards not only drive revenue but also encourage repeat business. For day-to-day ease, it’s important your payment system seamlessly integrates with your gift card programme. Our provider of choice is Giftpro. 


Train staff on payment processes


Educate your staff on the importance of proper payment handling. From using the systems to understanding security protocols, well-trained employees contribute to a positive customer experience and prevent potential payment issues.


Monitor and analyse payment data


By regularly monitoring and analysing payment data, you can identify trends, track sales performance, and detect potential issues. Utilise analytics tools provided by your payment processor to gain valuable insights into your franchise's financial health.


Provide clear payment policies 


Transparent and easily understandable payment policies are essential to build customer trust. Clearly communicate your payment terms, refund policies, and any associated fees – this helps manage customer expectations and reduces the likelihood of disputes.


Mastering payment processing as a franchise owner requires a combination of technology, transparency, and a customer-centric approach. Stay adaptable to emerging technologies and industry trends to ensure your franchise remains at the forefront of efficient payment management.


Learn more about how partnering with Adelante can enhance your payment experience.

How to successfully introduce new technology into your franchise business

20 Feb, 2024
Introducing new technology into a business with a mobile workforce requires more than just installing software. Here’s our nine-step plan to successfully embed new technology into your business. Develop a technology adoption plan Your adoption plan should include the business strategy, areas of focus, the goals that need to be achieved, measurable targets and timescales. Provide training and support In order for technology to be adopted successfully, training and support must be provided. Consider whether you have the expertise internally or need external support, and identify groups that have specific needs. Remember, this should not be a one-off – training should be ongoing to ensure people are confident in using the new platform in the way you need them to use it. Customise technology to match requirements All technology should be customised to your business’s processes and ways of working – however, many platforms come with built-in best practices that are accepted industry standard, so check out what’s included before customising to your existing processes. Integrate systems What current systems do you use, and how can they be integrated with your new platforms? By integrating systems, you can streamline processes even further, reducing manual input and gaining significant efficiencies. Establish protocols and procedures This is essential to establish at the outset when new platforms are being implemented. By establishing who should do what, how and when, you can set firm guidelines and expectations. Assess and optimise It’s only when your teams are fully utilising your new systems that you can assess how it’s working in reality for the business. Opportunities for enhancements and improvements will become evident, and it’s important you’re open-minded to this, in addition to a formal process to collect ideas, assess potential, review and implement new ideas. Ensure security measures Cybersecurity is essential for any company, and new software increases the need for cybersecurity training internally – after all, human error is responsible for many cyber breaches. Internally, it’s important to ensure the software is kept up to date, with patches and updates installed when available to minimise risk. Monitor usage and adoption rates For any software to be successful, it’s imperative that people use it! It might sound obvious, but a ‘set-and-forget’ implementation process is unlikely to bring success. By monitoring usage and adoption, you can identify not only individuals who need additional support and encouragement but also those who can be advocates internally and help lead others. Mobile accessibility For dispersed teams, the ability to access platforms on the go is essential for a successful implementation and adoption. Ensure the use of the mobile app or browser is included in the training, and encourage teams to download and install it on their devices to ensure data and information is flowing through the business in real time.

Enhancing mobile workforce efficiency: technology solutions for mobile franchises

06 Feb, 2024
When you’re in the franchise business, the systems and technology you put in place are critical to success. They help you operate efficiently and effectively, streamline processes, reduce roadblocks and – hopefully – enhance profitability. For franchises that have mobile workforces , robust tech solutions are incredibly important, and can seriously enhance day-to-day operations. Cloud-based collaboration tools Collaboration tools are a foundational part of many businesses’ tech stack today, and there are a number of cloud-based solutions that help streamline processes and keep businesses moving. Platforms such as Google Workspace , Slack , Monday.com , Asana and Trello are among the market leaders here, all accessible on the go and updated in real time. Mobile project management apps Similar to collaboration tools, mobile project management apps enable projects to run smoothly and be updated by people, wherever they’re working from – ideal for dispersed teams. In addition to some of the names mentioned above, Jira , ClickUp , Smartsheet , Eworks , Oracle NetSuite , and Basecamp are popular choices here. Mobile payments solutions Being able to take payments on the go wherever you are – and having those payments registered in a centralised system in real-time – is essential for businesses that manage a diverse range of income streams. Adelante , and our parent company ClearCourse’s ClearDebit and ClearAccept brands, all offer payment solutions that help businesses manage payments effectively and deliver an exceptional payments experience for customers. Collaborative note-taking apps Note-taking apps are increasingly important for teams working collaboratively, enabling multiple people to contribute ideas, comments, and work on project plans at the same time. Popular choices here are Apple’s Notes app , Joplin , Evernote , Eworks, Dropbox Paper , and Microsoft OneNote . Task automation software Task automation software can automate manual tasks, as well as help different platforms speak to each other, triggering actions in one when an event happens in another. Popular names here include Zapier , Microsoft Power Automate , Jira , ClickUp and Integrify .
Share by: